Location: Bristol

Duration: Permanent

Start Date: Immediate

Salary: £45,000 to £55,000

Job Overview:

You will be taking the lead in providing technical support to our customers, as well as internally supporting the estimating team and project delivery on our Control Systems projects.

While you will be part of the technical team, you will work very closely with the Project Coordinator on a daily basis. The Project Coordinator is responsible for the administration and delivery of projects. Your role will be taking the lead on all technical elements of the projects. You will be the in-house expert on our Control System.

This can range from reviewing specifications, drawings, schematics, and other documentation to raising quotes, attending design meetings, attending sites, or liaising with customers to resolve technical issues. The role is predominantly office-based, but there will be a requirement to travel to visit customers on-site or at their offices, where necessary.

• Review specifications for control systems and supply the necessary information to our estimating team and controls partner to raise a compliant quote and advise customers if compliance cannot be met.
• Liaise with our controls partner on the technical aspects of projects and provide internal technical support to the rest of the business.
• Be the main point of contact for customers on our control systems and provide technical expertise and support.
• Build and maintain good working relationships with our customers, most of our business is repeat customers.
• Proactively identify gaps in our products and/or services to support our company ethos of ‘CANI’ (Continuous and Never-ending Improvement) and product development.
• Take an active role in the continuous improvement of our processes by monitoring project delivery and customer experience.
• Develop and maintain project and technical documentation, such as updating schematics and data sheets.
• Build and keep up-to-date knowledge on Building Regulations, National Standards and Industry Best Practices.
• Knowledge sharing across the technical and wider business to ensure a joined-up strategy.
• Ensure projects are delivered within scope with adherence to specifications and compliance.
• Attend design meetings via teams/in person.
• Liaise with the commissioning teams to help resolve issues.
• Work with the Project Co-Ordinator on the technical aspects of projects.
• Complete Technical Submittals.
• Arrange RAMS & commissioning statements.
• Attend pre-commissioning site visits and fault-finding site visits.
• Liaise with all levels of people within a business and have the confidence to not be a ‘yes’ person.
• Deliver CPD training to customers.
• Involvement during the entire lifecycle of the project from quote to completion.
• Resolve issues as necessary.

Essential Skills/Experience:

• Working knowledge of control systems such as fire alarms or an electrical background
• Be able to effectively communicate technical information to a less technical audience
• Confident liaising with all levels of seniority within a business and able to build good customer relationships
• Proactive, conscientious & diligent
• Demonstrable experience of problem-solving and resolving multi-level issues
• Attention to detail and multitasking abilities
• Contractually aware with strong commercial judgement 
• Flexible, willing to learn and able to react to changing priorities and deadlines
• Presentation skills
• Excellent written and verbal communication
• Excellent client-facing and internal communication skills
• Innovation and forward-thinking.

Contact:

For more information, call us at +44 (0)1256 817878. To apply for this vacancy, contact Jorge Harrow at jharrow@roberthurstltd.co.uk or complete the application form below, and we will contact you.