Location: Stevenage

Duration: Permanent

Start Date: Immediate 

Salary: £11.50ph – £12.00ph D.O.E

COMPANY INFORMATION:

• Reputable and well-established Building Services company specialising in M&E Engineering, including commercial gas and HVAC maintenance
• Close working relationships with high-profile clients, meaning long-term contracts and security
• Dedicated to all aspects of maintenance and repair on a wide range of appliances, including commercial boilers/burners, oil, chillers, air conditioning
• Operating a mobile team of mobile engineers with various skills across the UK
• Excellent reputation for delivering quality and high standards of service
• Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

CANDIDATE INFORMATION:

• Demonstrable experience working within a helpdesk, customer services or call centre environment, previously preferred
• To be organised, with good attention to detail
• Ability to work in a fast-paced/pressured Service Desk environment
• Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
• Excellent written and verbal communication skills
• Good time management skills to work under pressure and to deadlines
• Pro-active with the ability to think on your feet and for yourself
• Demonstrate sound decision-making when taking responsibility for tasks
• Accurate data entry skills

JOB INFORMATION:

• General administration/office duties, including preparing documents, producing files and filing
• Incoming phone calls & emails over various inboxes
• Allocation of works to engineers based in the South-East of the UK
• Working to response times to meet contractual SLA agreements
• Monitoring dashboard data to ensure we are meeting contractual SLAs
• Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
• Requesting site access and arranging Permits for shopping centres, landlord-managed buildings, etc. Job Type: Temp-to-Perm (for the correct candidate, subject to the development of the team)

Contact:

For more information or to apply for this vacancy, contact Daniel Davey at 01256 817878, email ddavey@roberthurstltd.co.uk, or complete the application form below.